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City Information and Communication Relations Office

FREEDOM OF INFORMATION (FOI) REQUEST

Freedom of Information (FOI) refers to the right of individuals to access information. FOI promotes transparency and accountability by ensuring that citizens have access to information about the workings of their government and public institutions.

Simple - Highly TechnicalG2C - Government to Customer

At a glance

Before you begin

Service classification

Simple - Highly Technical

Service sector

Core Governance and Institutional Development

Prepare your documents

Checklist of requirements

Bring the listed documents and secure them from the indicated office or source.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Freedom of Information Request Form  (1 original copy) 1. City Information and Community Relations Office
2. Letter of Request (1 original copy) 2. Client 
3. Valid Identification Card (1 photocopy) 3. Client 

What happens next

Process, fees, and timeline

Follow the citizen and agency steps in order. Processing time may depend on complete submissions.

CLIENT STEPS DEPARTMENT ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE

1. Proceed to the FOI Receiving Officer to begin the transaction

Submit Letter of Request (when available)

  1.1 FOI Receiving Officer will determine the purpose of the request as stated in the Letter of Request. None  2 minutes 

Wilfredo S. Tomines
 In-Charge Officer
City Information and Community Relations Office

or
Apple Beam N. Durante
Administrative Assistant I (Bookbinder III)
City Information and Community Relations Office

2. Receive and properly fill-up FOI Request Form

 2.1 Upon determination of the validity and legality of the of the purpose, the FOI Receiving Officer will ask the client to properly fill-up the FOI Request Form None 5 minutes

Apple Beam N. Durante
Administrative Assistant I (Bookbinder III)
City Information and Community Relations Office

3. Submit properly filled-up FOI Request Form together with a valid ID.

3.1 The FOI Receiving Officer will review the submitted FOI Request Form.

3.2 If properly filled-up and the identity of the client has been established based on the valid ID presented, the transaction will proceed with the next step.

3.3 If improperly filled-up or the identity of the client cannot be established due to invalid ID presented, the FOI Receiving Officer will ask the client to properly fill-up the form and/or present additional valid ID for proper identification. Upon compliance, the transaction will proceed with the next step.

 None 5 minutes

Apple Beam N. Durante
Administrative Assistant I (Bookbinder III)
City Information and Community Relations Office 

4. Understand the Privacy Notice

4.1 The FOI Receiving Officer will read and explain the legal provisions contained in the Privacy Notice.

 None 2 minutes

Apple Beam N. Durante
Administrative Assistant I (Bookbinder III)
City Information and Community Relations Office

5. Wait for the Release of requested information or document (for simple request).

Will receive advice on the status and date of release of the requested information or document (for highly technical or complex documents).

5.1 The FOI Receiving Officer will process the requested document (for simple request or documents).

5.2 Or the FOI Receiving Officer will advise the client to wait for the notification on the availability of the document or will be provided to the client based on his preferred mode of reply (for highly technical or complex request).

 None 14 minutes

3 days (maximum for highly technical or complex documents)

 Apple Beam N. Durante
Administrative Assistant I (Bookbinder III)
City Information and Community Relations Office

6. Receive the requested information or document, Sign in the logbook to acknowledge receipt of the requested document.

6.1 Release the requested information or document on the client's preferred mode. Then record the transaction in the logbook.

 As stated in the Updated Revenue code of the City of Tayabas in the Province of Quezon 2 minutes

Apple Beam N. Durante
 Administrative Assistant I (Bookbinder III)
City Information and Community Relations Office

7. Fill-up Customer Service Feedback Form

7.1 Receive and acknowledge accomplished Customer Service Feedback Form

 None 2 minutes

Apple Beam N. Durante
Administrative Assistant I (Bookbinder III)
City Information and Community Relations Office

TOTAL:

 As stated in the Updated Revenue code of the City of Tayabas in the Province of Quezon 32 minutes  

 

 END OF TRANSACTION    

This digital guide reflects the Citizen’s Charter records published by the City Government of Tayabas. Offices may request additional supporting documents when required by law or by the particulars of a transaction.