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City Information and Communication Relations Office

PUBLIC ASSISTANCE AND COMPLAINTS DESK (PACD)

Public Assistance and Complaints Desk is a service provided by the City Information and Community Relations Office, it serves as a point of contact for individuals who have questions or concerns regarding services provided by the organization or issues related to its operations. The Public Assistance Complaints Desk is responsible for receiving, documenting, and addressing inquiries and complaints in a timely and efficient manner.

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At a glance

Before you begin

Service classification

Simple

Service sector

Core Governance and Institutional Development

Prepare your documents

Checklist of requirements

Bring the listed documents and secure them from the indicated office or source.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Not Applicable Not Applicable

What happens next

Process, fees, and timeline

Follow the citizen and agency steps in order. Processing time may depend on complete submissions.

CLIENT STEPS DEPARTMENT ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Talk to the Public Assistance and Complaints Desk (PACD) Officer of the Day for simple verbal queries or request for assistance;

or

Accomplish and submit Customer Service Feedback Form to Public Assistance and Complaints Desk (PACD) Officer of the Day.

1.1 Provide reply to simple queries.

1.2 For complex queries or concerns, request the client to provide the details which will be reduced in writing through the CSF form No.2 and advise him/her the matter will be referred to the City Information and Community Relations Officer for action or endorsement to appropriate office.

 None 5 minutes

Wilfredo S. Tomines
In-Charge Officer
City Information and Community Relations Office

or
Arlene C. Napao
Mareniza A. Serrano
Administrative Assistant I (Bookbinder III)
City Information and Community Relations Office

or

Arlene C. Napao
Mareniza A. Serrano
Administrative Assistant I (Bookbinder III)
City Information and Community Relations Office
  TOTAL: None 5 minutes  
    END OF TRANSACTION    

This digital guide reflects the Citizen’s Charter records published by the City Government of Tayabas. Offices may request additional supporting documents when required by law or by the particulars of a transaction.