PROCESSING OF INCOMING CORRESPONDENCE COVERING VARIOUS REQUESTS, COMPLAINTS AND PROPOSAL

At a glance

Before you begin

Service classification

Simple

Service sector

Core Governance and Institutional Development

Prepare your documents

Checklist of requirements

Bring the listed documents and secure them from the indicated office or source.

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Request Letter; (1 Original Copy)	Administrative Section

What happens next

Process, fees, and timeline

Follow the citizen and agency steps in order. Processing time may depend on complete submissions.

CLIENT STEPS	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PROCESSING TIME
1. Proceed to the Office of the City Administrator	1.1 Receives the client at the office	None	1 minute	CAOIII Office of the City Mayor Admin. Asst. II Office of the City Administrator Admin. Asst. I Office of the City Administrator Admin. Aide IV Office of the City Administrator
2. Submit document/s (Request Letter; Applications for Leave of Absence or Travel Order except for Elected Official and other incoming correspondence)	2.1 Receives and Records submitted document or communication 2.2 Reviews and approves the document and gives recommendations for proper action. 2.3 Releases/ Endorses signed document to the concerned department office/ agencies/ personnel for appropriate action.	None	3 minutes 1 day 5 minutes	CAOIII Office of the City Mayor Admin. Asst. II Office of the City Administrator Admin. Asst. I Office of the City Administrator Admin. Aide IV Office of the City Administrator City Administrator Office of the City Administrator CAOIII Office of the City Mayor Admin. Asst. II Office of the City Administrator Admin. Asst. I Office of the City Administrator Admin. Aide IV Office of the City Administrator
3. Follow-up	3.1 Informs the requesting party the status of the document.	None	1 minute	CAOIII Office of the City Mayor Admin. Asst. II Office of the City Administrator Admin. Asst. I Office of the City Administrator Admin. Aide IV Office of the City Administrator
	TOTAL:	NONE	1 day & 10 minutes
		END OF TRANSACTION

This digital guide reflects the Citizen’s Charter records published by the City Government of Tayabas. Offices may request additional supporting documents when required by law or by the particulars of a transaction.