At a glance
Before you begin
Service classification
Simple to Complex
Service sector
Environmental Management
Prepare your documents
Checklist of requirements
Bring the listed documents and secure them from the indicated office or source.
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| 1. Complaint form (1 original) | City ENRO |
What happens next
Process, fees, and timeline
Follow the citizen and agency steps in order. Processing time may depend on complete submissions.
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Proceed to the City ENRO or just message on the Facebook page then fill out the complaint form. |
1.1 Receive and review all the submitted requirements and proof (if applicable) 1.2 Interview and discussion with the complainant |
None None |
30 minutes |
Roan J. Pabilonia Czarina C. Jaballa/ |
| 2. Wait for the investigation of City ENRO | 2.1 The City ENRO personnel will inform the concerned barangay and/or other agencies and departments regarding the reported complaint and schedule of inspection. | None | 2 hours |
Roan J. Pabilonia |
|
2.2 The City ENRO and Barangay will conduct an investigation. (with other concerned City department or agencies if applicable) |
None | 1 day |
Roan J. Pabilonia or Czarina C. Jaballa/ |
|
| 2.3 The City ENRO will provide an investigation report including findings and recommendations. |
None | 2 days |
Roan J. Pabilonia or Czarina C. Jaballa/ |
|
| 2.4 The City ENRO will update the complainant on the actions taken, which will then be addressed at the Barangay level, where the relevant issues will be brought up to the appropriate agencies. |
None | 2 days |
Roan J. Pabilonia or Czarina C. Jaballa/ |
|
| TOTAL: | None | 5 days, 2 hours & 30 minutes | ||
| END OF TRANSACTION |
This digital guide reflects the Citizen’s Charter records published by the City Government of Tayabas. Offices may request additional supporting documents when required by law or by the particulars of a transaction.