ATTENDING TO COMPLAINTS RELATED TO VIOLATION OF OTHER ENVIRONMENTAL LAWS

At a glance

Before you begin

Service classification

Simple to Complex

Service sector

Environmental Management

Prepare your documents

Checklist of requirements

Bring the listed documents and secure them from the indicated office or source.

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Letter of Request/Complaint from informant (1 original)	Requesting Party
2. Personal Identification (if applicable) (1 photocopy)	Requesting party/complainant; Respondent
3. Proof of alleged environmental violations/concerns (if applicable) (1 photocopy)	Requesting Party

What happens next

Process, fees, and timeline

Follow the citizen and agency steps in order. Processing time may depend on complete submissions.

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to City ENRO file complaint through a letter, email, phone call or just message on Facebook page	1.1 Receive complaint letter, call, messages from complainant	None	10 minutes	Daryl S. Pabularcon Senior Environmental Management Specialist CENRO or Jomar L. Padilla Environmental Management Specialist II CENRO Angelica Q. Olar Environmental Management Specialist I CENRO
	1.2 Assess and verify the complaint and endorse to the section concerned for immediate action or plan of action.	None	30 minutes	Melvin C. Rada CGDH1/City ENRO CENRO or Daryl S. Pabularcon Senior Environmental Management Specialist CENRO or Jomar L. Padilla Environmental Management Specialist II CENRO Angelica Q. Olar Environmental Management Specialist I CENRO
	1.3 City ENRO coordinates with the complainants, concerned citizens, Barangay concerned. To the DENR and other concerned agencies (if necessary)	None	3 hours	Melvin C. Rada CGDH1/City ENRO CENRO or Daryl S. Pabularcon Senior Environmental Management Specialist CENRO or Jomar L. Padilla Environmental Management Specialist II CENRO Angelica Q. Olar Environmental Management Specialist I CENRO
	1.4 Conduct on-site inspection and investigation and environmental law enforcement if necessary. (depending on the kind of environmental violation and location)	None	1 day	Daryl S. Pabularcon Senior Environmental Management Specialist CENRO or Rex Lagonero/ Cristian D. Javin/ Kelvin J. Oates/ Jomar L. Padilla/ Jonnabel R. Reyes/ Buenaventura F. Ransuyo Forest Ranger CENRO
	1.5 City ENRO prepare an investigation report and copy furnished concerned parties and other appropriate agencies for other actions.	None	Simple: 2 days Complex: 3 days	Melvin C. Rada CGDH1/City ENRO CENRO or Daryl S. Pabularcon Senior Environmental Management Specialist CENRO or Jomar L. Padilla Environmental Management Specialist II CENRO
	TOTAL:	None	Simple: 3 days, 3 hours, 40 minutes Complex: 4 days, 3 hours, 40 minutes
		END OF TRANSACTION

This digital guide reflects the Citizen’s Charter records published by the City Government of Tayabas. Offices may request additional supporting documents when required by law or by the particulars of a transaction.