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OCM - Information and Communications Technology Section

SYSTEM ENHANCEMENT/MODIFICATION REQUEST

The ICT Section is in charge of research, formulation, and coordination with the different offices concerned in developing the Information Systems Plan of Tayabas City. End-users may request information system enhancement/modification as long it will help the business process flow to be more efficient and effective.

SimpleG2G - Government to Government

At a glance

Before you begin

Service classification

Simple

Service sector

Core Governance and Institutional Development

Prepare your documents

Checklist of requirements

Bring the listed documents and secure them from the indicated office or source.

CHECKLIST OF REQUIREMENTS  WHERE TO SECURE
System Support Request Form (1 original) Information and Communications Technology Section

What happens next

Process, fees, and timeline

Follow the citizen and agency steps in order. Processing time may depend on complete submissions.

CLIENT STEPS AGENCY ACTION  FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Client will engage the ICT Section Office either via call or walk-in and state the concern. 1.1. Assess if the request can be troubleshot via phone call, if not System Admin will proceed to the requesting office and check the request. None 5 minutes Eunice Malaluan
Criselle Bibon
Admin. Assistant I
OCM-ICT Section
  1.2. Issue a system support request form after fixing the system error problem. None

a. simple - 2 working days


b. complex - 5 working days


c. highly technical - 10 working days

 Eunice Malaluan
Criselle Bibon
Admin. Assistant I
OCM-ICT Section
  1.3. ICT staff will forward the request to the Head of ICT for verification. None 1 minute Ciara Maderal
Senior Admin. Assistant II
OCM-ICT Section
  1.4. The head of ICT will verify the request after the task has been done. None 5 minutes Raymond Bermudez
IT Officer II
OCM-ICT Section
  1.5. ICT staff will record the request. None 2 minutes Ciara Maderal
Senior Admin. Assistant II
OCM-ICT Section

                 

   TOTAL:

None 

 For simple transactions:
2 working days and 13 minutes

For complex transactions:
5 working days and 13 minutes

For highly technical transactions:
10 working days and 13 minutes		  

 

 

END OF TRANSACTION

    

This digital guide reflects the Citizen’s Charter records published by the City Government of Tayabas. Offices may request additional supporting documents when required by law or by the particulars of a transaction.