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OCM - Information and Communications Technology Section

TECHNICAL SUPPORT REQUEST

The ICT Section is responsible for continuous preventive maintenance of network connectivity and ICT equipment issued by the City Government of Tayabas. End users of the LGU may request technical support if the ICT equipment is not working properly and if there is a connectivity issue.

SimpleG2G - Government to Government

At a glance

Before you begin

Service classification

Simple

Service sector

Core Governance and Institutional Development

Prepare your documents

Checklist of requirements

Bring the listed documents and secure them from the indicated office or source.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
IT Technical Support Request Form (1 original) Information and Communications Technology Section

What happens next

Process, fees, and timeline

Follow the citizen and agency steps in order. Processing time may depend on complete submissions.

 CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Client will engage ICT Section Office either via call or walkin and state the concern. 1.1. Assess if the request can be troubleshot via phone call, if not ICT technical support personnel will proceed to the requesting office, check and diagnose, and pull out the equipment if needed. None 5 minutes Eunice Malaluan
Criselle Bibon
Zeus Placina
Admin. Assistant I
OCM-ICT Section
  1.1.1. Issue IT technical support request form after fixing the hardware/ connectivity technical problem. None

a. simple - 2 working days


b. complex - 5 working days


c. highly technical - 10 working days

 Eunice Malaluan
Criselle Bibon
Zeus Placina
Admin. Assistant I
OCM-ICT Section
  1.1.2. Issue a pre-inspection report if the ICT equipment is beyond repair. None 5 minutes Zeus Placina
Admin. Assistant I
OCM-ICT Section
  1.1.3. If the problem of the connectivity is from the Internet Service Provider this will be forwarded to them and inform the end-users.

 None 5 minutes Zeus Placina
Admin. Assistant I
OCM-ICT Section
  1.2. ICT staff will forward the request to the Head of ICT for verification. None 1 minute Ciara Maderal
Senior Admin. Assistant II
OCM-ICT Section
  1.4. The head of ICT will verify the request after the task has been done. None 5 minutes Raymond Bermudez
IT Officer II
OCM-ICT Section
  1.5. ICT staff will record the request None 2 minutes Ciara Maderal
Senior Admin. Assistant II
OCM-ICT Section

                           

                       

TOTAL: 

None

For simple transactions:
2 working days and 23 minutes

For complex transactions:
5 working days and 23 minutes

For highly technical transactions:
10 working  days and 23 minutes

  

 

  

END OF TRANSACTION

 

  

This digital guide reflects the Citizen’s Charter records published by the City Government of Tayabas. Offices may request additional supporting documents when required by law or by the particulars of a transaction.