At a glance
Before you begin
Service classification
Simple
Service sector
Core Governance and Institutional Development
Prepare your documents
Checklist of requirements
Bring the listed documents and secure them from the indicated office or source.
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
|
1. One (1) originally signed Request Letter by the applicant/ client 2. Attendance sheet, as needed |
1. Applicant/Client supplied 2. Sanggunian Office, Administrative Officer desk |
What happens next
Process, fees, and timeline
Follow the citizen and agency steps in order. Processing time may depend on complete submissions.
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Client approaches staff on duty, registers and signs in the public assistance logbook indicating purpose of approach | 1.1 Assist client concern | None | 2 minutes |
Amara Hilda Z. Rondilla |
| 2. Client hands out request letter for appearance certificate |
2.1 Staff validates the request 2.2 Staff informs Head of Office on the request 2.3 Head of Office prepares, signs and certifies the appearance certificate |
None | 7 minutes |
Amara Hilda Z. Rondilla Arlene A. Tabelon |
| 3. Client receives appearance certificate | 3.1 Staff keeps 1 copy of certification for filing | None | 1 minute |
Amara Hilda Z. Rondilla |
| 4. Client fills in required fields of Customer Service Feedback Form | 4.1 Staff stamps date and time and signs returned Customer Service Feedback Form, put the Form in the Feedback Dropbox | None | 2 minutes |
Amara Hilda Z. Rondilla |
| TOTAL | None | 12 minutes | ||
| END OF TRANSACTION |
This digital guide reflects the Citizen’s Charter records published by the City Government of Tayabas. Offices may request additional supporting documents when required by law or by the particulars of a transaction.