REQUEST FOR LEGISLATIVE MEASURE(S) — Tayabas City Citizen’s Charter

At a glance

Before you begin

Service classification

Simple

Service sector

Core Governance and Institutional Development

Prepare your documents

Checklist of requirements

Bring the listed documents and secure them from the indicated office or source.

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. One (1) originally signed Request Letter by the applicant/client	1. Applicant/Client supplied
2. One (1) Official Receipt of payment made	2. City Treasurer’s Office – Window 5/6

What happens next

Process, fees, and timeline

Follow the citizen and agency steps in order. Processing time may depend on complete submissions.

CLIENT STEPS	DEPARTMENT ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client approaches staff on duty, registers and signs in the public assistance logbook indicating purpose of visit	1.1 Assist client concern	None	2 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office Jerome R. Suarez Legislative Officer IV Secretary Office
2. Client provides details of request	2.1 Provide technical/ administrative service	None	3 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office Jerome R. Suarez Legislative Officer IV Secretary Office
3. Secure Order of Payment based on the assessed number of document pages as sought by the Client	3.1 Issue Order of Payment for the requested document/s 3.2 Start processing of request	None	8 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office Jerome R. Suarez Legislative Officer IV Secretary Office
4. Pay required fees at Window 5 or 6 of the Treasurer’s Office showing the Order of Payment. Client to make sure that an Official Receipt was issued upon payment.	4.1 Accept payment based on Order of Payment 4.2 Issue the Official Receipt	Secretary’ fee – Php 10.00/page fee for private entities	5 minutes	Revenue Collection Clerk Treasurer’s Office
5. Return to Secretary Office for processing and release of requested document/s	5.1 Check the Official Receipt 5.2 Stamps date, time and OR number in every page of the document 5.3 Head of Office sign and certify the document/s 5.4 Issue the requested document/s	None	8 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office Jerome R. Suarez Legislative Officer IV Secretary Office Arlene A. Tabelon Sanggunian Secretary Secretary Office
6. Client signs outgoing logbook	6.1 Issue transmittal letter signed by the Head of Office 6.2 Staff signs “Release by” column of the logbook	None	1 minute	Arlene A. Tabelon Sanggunian Secretary Secretary Office Amara Hilda Z. Rondilla Administrative Officer I Secretary Office Jerome R. Suarez Legislative Officer IV Secretary Office
7. Client fills in required fields of Customer Service Feedback Form	7.1 Staff stamps date and time and signs returned Customer Service Feedback Form, put the Form in the Feedback Dropbox	None	2 minutes	Amara Hilda Z. Rondilla Administrative Officer I Secretary Office Jerome R. Suarez Legislative Officer IV Secretary Office
	TOTAL	Php 10.00/page	29 minutes
		END OF TRANSACTION

Request for Legislative Measure qualified for multi-stage processing.

This digital guide reflects the Citizen’s Charter records published by the City Government of Tayabas. Offices may request additional supporting documents when required by law or by the particulars of a transaction.