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Concept previewProject 11

Concept placeholder · Planning concept

Digital Health Appointment System

A concept for finding participating clinics, checking schedules and requesting appropriate appointments.

Designed for

Residents seeking participating non-emergency city health services.

This is a planning concept, not a live appointment system. Emergencies require direct emergency assistance.

Project overview

Why this project matters.

A digital appointment guide could help residents distinguish scheduled services from walk-in or emergency care before visiting a facility.

A future system must protect health information, state which facilities participate and avoid suggesting that an online request is medical advice or an emergency response.

What it brings together

Core capabilities.

Service finder

Explain which participating facility handles a health service.

Schedule visibility

Publish clinic schedules and known availability.

Appointment request

Collect only the minimum information needed for scheduling.

Visit reminders

Share preparation, document and follow-up instructions.

Service journey

A clearer path from start to next step.

This journey describes the intended experience. Always follow the current availability note and the official instructions linked on this page.

  1. 01

    Choose a service

    Identify the appropriate non-emergency clinic or program.

  2. 02

    Review eligibility

    Read the requirements and schedule published by the City Health Office.

  3. 03

    Request and confirm

    Treat an appointment as confirmed only after receiving an official confirmation.

Official service guidance

Check requirements before you transact.

Browse Citizen’s Charter